Terms & Conditions of Business

• Customer/Client – the person or company purchasing goods or services.
   
• Goods – any products supplied by the Company, including heating systems, air conditioning units, and renewable energy equipment.
   
• Services – installation, servicing, repair, maintenance, or consultancy provided by the Company.
   
• Contract – the agreement between the Company and the Customer, incorporating these Terms.
   

• Quotations are valid for 30 days unless stated otherwise.
   
• Acceptance of a quotation constitutes agreement to these Terms.
   
• Orders must be confirmed in writing or electronically before work commences.
   

• All prices are subject to VAT at the prevailing rate unless stated otherwise.
   
• A deposit of 25% (or as agreed) is required before commencement of work.
   
• Final payment is due on completion of work or delivery of goods.
   
• Interest at 4% above Bank of England base rate may be charged on overdue invoices.
   

• Delivery/installation dates are estimates only and subject to availability of materials, labour, and weather conditions.
   
• The Customer must provide safe access to the property and ensure all necessary permissions (planning, landlord, etc.) are in place.
   
• The Company reserves the right to postpone works where conditions are unsafe or outside its control.
   

• Title to goods remains with the Company until full payment is received.
   
• Risk passes to the Customer upon delivery or installation.
   

• Provide accurate information about the property, utilities, and site conditions.
   
• Ensure adequate water, electricity, and waste disposal facilities are available during works.
   
• Obtain relevant consents (e.g. landlord approval, listed building consent).
   

• All installations are carried out in line with MCS standards and manufacturer requirements.
   
• Manufacturer warranties apply to equipment supplied.
   
• The Company’s workmanship warranty is 2 years from completion unless otherwise agreed.
   
• Warranty is void if third parties tamper with or alter the system without the Company’s consent.
   

• Any changes to the agreed scope of work must be confirmed in writing.
   
• Additional works will be charged at the Company’s standard rates or as agreed.
   

• The Customer must ensure the site is ready and accessible for the agreed start date.
   
• If the Company is unable to commence work on the agreed date due to delays caused by the Customer, their contractors, or any factor within their control, the Company reserves the right to charge:
   
  • A day rate for each installer affected (minimum one day’s labour per engineer booked).
     
  • Any additional costs incurred (e.g. rescheduling, storage, wasted hire equipment).
     
• Where less than 72 hours’ notice of delay or cancellation is given, the Company reserves the right to charge up to 100% of the labour value for the first scheduled day(s) of work.
   
• Works will be rescheduled at the next available date convenient to both parties.
   
• If repeated delays occur, the Company may terminate the contract and retain all sums paid to date.
   

• The Company will not be liable for:
   
  • Pre-existing faults in the Customer’s systems.
     
  • Delays caused by third parties or force majeure events.
     
  • Indirect or consequential losses (e.g. loss of income).
     
• The Company’s liability is limited to the value of the contract unless otherwise required by law.
   

• Complaints should be raised in writing to the Company.
   
• The Company will investigate and respond within 14 days.
   
• As an MCS-certified installer, Customers also have recourse to the MCS complaints process.
   

• These Terms are governed by the laws of England & Wales.
   
• Any disputes will be subject to the exclusive jurisdiction of the English courts.
   

• Nothing in these Terms affects statutory rights under the Consumer Rights Act 2015.