Griffiths Heating & Renewables terms & conditions

Terms & Conditions of Business

Company – Griffiths Heating & Renewables Ltd.
Customer/Client – the person or business purchasing goods or services from the Company.
Goods – products supplied by the Company including heating, air conditioning, and renewable energy equipment.
Services – installation, servicing, repairs, commissioning, maintenance and consultancy work.
Contract – the agreement between the Company and the Customer incorporating these Terms.

2.1 Quotations are valid for 30 days unless stated otherwise.
2.2 Acceptance of a quotation constitutes agreement to these Terms.
2.3 Orders must be confirmed in writing (email is acceptable) before work is scheduled.
2.4 Drawings, designs and performance estimates are approximate unless expressly guaranteed.

3.1 All prices are subject to VAT at the prevailing rate unless stated otherwise.
3.2 A 25% deposit (or as agreed) is payable prior to scheduling or ordering materials.
3.3 Staged payments may apply for larger projects.
3.4 Final payment is due upon completion of works or delivery of goods.
3.5 Interest may be charged at 4% above Bank of England base rate on overdue invoices.
3.6 The Customer may not delay or withhold payment due to disputes unrelated to workmanship.

4.1 Dates provided are estimates and may vary due to supply chain, labour or weather conditions.
4.2 The Customer must ensure safe access to the property and confirm all necessary permissions (e.g. landlord, planning, listed status).
4.3 The Company may postpone works where conditions are unsafe or outside its control.

5.1 Title to goods remains with the Company until full payment is received.
5.2 Risk in the goods passes on delivery or installation.

The Customer must:

• Provide accurate information about property conditions.
   
• Ensure electricity, water and waste facilities are available during works.
   
• Notify the Company of any known asbestos, structural issues, restricted access or hazards.
   
• Obtain required consents before the work begins.
   

7.1 The Company is not responsible for faults or failures in existing pipework, radiators, wiring, controls, valves, drains or systems installed by third parties.
7.2 When connecting new equipment to old systems, pre-existing weaknesses may be exposed, for which the Company has no liability.

8.1 Correct system operation depends on water quality.
8.2 Where system flushing or treatment is not included and the Customer declines recommended treatment, the Company may limit or void workmanship warranty if contamination affects performance.

9.1 Unless explicitly stated in the quotation, the cost of scaffolding, lifting equipment, roof access platforms, or groundworks is excluded and chargeable where required.

10.1 Some disturbance to plaster, paintwork, brickwork or finishes is unavoidable.
10.2 The Company will make good to a basic fill level only unless otherwise stated in the quotation.

11.1 All installations are carried out to MCS and manufacturer standards.
11.2 Manufacturer product warranties apply where equipment is supplied by the Company.
11.3 The Company workmanship warranty is 2 years unless otherwise agreed.
11.4 Warranty is void if equipment is altered or worked on by others without Company consent.
11.5 Annual servicing is required to maintain warranty coverage.

12.1 When attending to diagnose or repair a system fault, payment is for time, labour, expertise and materials, not a guaranteed repair outcome.
12.2 The Company does not guarantee that a repair is possible, successful or permanent.
12.3 Payment remains due in full for diagnostic or repair work regardless of whether the fault is resolved.

13.1 Changes to the scope must be confirmed in writing.
13.2 Additional works are chargeable at standard rates unless agreed otherwise.

14.1 The Customer must ensure the site is ready for the agreed start date.
14.2 If works are delayed or access is denied due to Customer-related factors, the Company may charge:

• Day rate per engineer booked, and
   
• Costs of wasted materials, delivery, or hire.
  14.3 Less than 72 hours’ notice of cancellation may incur up to 100% of the first day(s) labour value.
  14.4 Repeated delays may result in contract termination with payments retained.
   

15.1 The Company is not liable for indirect or consequential loss (e.g. loss of income).
15.2 Liability is limited to the contract value unless required by law.
15.3 Nothing in these Terms excludes statutory consumer rights.

Complaints must be submitted in writing.
The Company will respond within 14 days.
As an MCS-certified installer, the Customer may also use the MCS dispute resolution scheme.

These Terms are governed by the laws of England & Wales.
Disputes will be subject to the jurisdiction of the English courts.